Directory of Logistics Regulators - Singapore

Issue Area Affecting Logistics Based on Door-to-Door Delivery Agency in Charge and Contact Information Where to Access Specific Information
International Transport 1.  International Air freight Transport Rights Designated Agency/s:  Civil Aviation Authority of Singapore 
Address:  
Singapore Changi Airport  
P O Box 1 
Singapore 918141  
Tel: (65) 6542 1122 
Fax: (65) 6542 1431 
Website:
http://www.caas.gov.sg   
Contact (for general inquiries relating to topic):  
Email Address:
qsm@caas.gov.sg
For information relating to air traffic rights for air freight service providers:

http://www.business.gov.sg/EN/Industries/TransportNStorage/LicencesPermitsNCertifications/transport_lp_essential.htm

2.  Cross-border land transit and transport rights Designated Agency/s:  Land Transport Authority 
Address:
 
No. 1 Hampshire Road 
Singapore 219428 
Tel: (65) 6225 5582 
Fax: (65) 6553  5329 
Website:
http://www.lta.gov.sg   
Contact (for general inquiries relating to topic): 
Email Address:
feedback@lta.gov.sg
For information relating to cross-border transit policies and operations (if applicable)

Singapore-Registered Vehicles 
http://www.lta.gov.sg/motoring_matters/motoring_guide_overview.htm

West-Malaysian Registered Vehicles 
http://www.lta.gov.sg/motoring_matters/motoring_guide_fregis_bus.htm

Other Foreign-Registered Vehicles 
http://www.lta.gov.sg/motoring_matters/motoring_guide_nonwest_regis.htm

Vehicle Entry Permit Fees/Tolls 
http://www.lta.gov.sg/motoring_matters/motoring_guide_permit.htm

3.  International Maritime Transport Designated Agency/s:  Maritime and Port Authority  – One Stop Document Centre 
Address
:   
7B Keppel Road #01-26  
Tanjong Pagar Complex 
Singapore 089055 
Tel: (65) 6325 2373 / (65) 6325 2370 
Fax: (65) 6325 2374 
Website: 
http://www.mpa.gov.sg  
Contact (for general inquiries relating to topic): Mr Gary Wan / Mr Bernard Teo 
Email Address:
osdc@mpa.gov.sg 
For information relating to vessel docking, and onward carriage of international cargo

Pre-arrival notification and Notification of Arrival procedures 
http://www.mpa.gov.sg/sites/port_and_shipping/port/port_clearance_formalities/vessels_arriving_to_singapore/submitting_forms_for_pre-arrival_notification_of_security.page

Onward carriage of international cargo
http://www.business.gov.sg/EN/BusinessTopic/ImportExport/TheBasics/imp_tranship.htm

Port clearance formalities 
http://www.mpa.gov.sg/sites/port_and_shipping/port/port_clearance_formalities/port_clearance_formalities.page

Customs & Trade Facilitation 4.  Customs Valuation, Duties, Taxes and Payment Designated Agency/s:  Singapore Customs 
Address:  
55 Newton Road, #10-01 
Revenue House 
Singapore 307987 
Tel: (065) 6355 2000 
Fax: (065) 6250 8663 
Website:
http://www.customs.gov.sg   
Contact (for general inquiries relating to topic): 
Email Address:
customs_documentation@customs.gov.sg
For information for freight forwarders on payment of duties and taxes

http://www.customs.gov.sg/leftNav/trad/Valuation+Duties+and+GST.htm

5.  AEO Programs Designated Agency/s:  Singapore Customs – Supply Chain Security Branch 
Address:  
55 Newton Road, #10-01 
Revenue House 
Singapore 307987 
Tel:
(65) 6251 3027 / (65) 6251 8021 
Fax:
(65) 6250 8663 
Website:
http://www.customs.gov.sg   
Contact (for general inquiries relating to topic): 
Email Address
:
customs_scs@customs.gov.sg
For information on AEO Program policies and criteria (if applicable)

Secure Trade Partnership programme 
http://www.customs.gov.sg/leftNav/trad/Supply+Chain+Security.htm

6.  Customs brokerage services - Licensing Designated Agency/s:  Singapore Customs 
Address:  
55 Newton Road, #10-01 
Revenue House 
Singapore 307987 
Tel: (065) 6355 2000 
Fax: (065) 6250 8663 
Website:
http://www.customs.gov.sg  
Contact (for general inquiries relating to topic): 
Email Address:
customs_documentation@customs.gov.sg
For information on permit or license associated with providing customs brokerage services 
http://www.customs.gov.sg/leftNav/info/Freight+Forwarder+Declaring+Agent.htm
Domestic Regulation 7.  Market access / foreign investment – licensing Designated Agency/s:  Economic Development Board 
Address:  
250 North Bridge Road 
#28-00 Raffles City Tower 
Singapore 179101 
Tel: (65) 6832-6832 
Fax: (65) 6832-6565 
Website:
http://www.edb.gov.sg    
Contact (for general inquiries relating to topic): 
Email Address:
clientservices@edb.gov.sg
For general information on starting a foreign invested business 

Starting a Business 
http://www.business.gov.sg/EN/StartingUp/ForeignBusinesses/

Guide to Investing in Singapore 
http://www.edb.gov.sg/edb/sg/en_uk/index/why_singapore/Guide_to_Investing_in_Singapore.html

8.  Cargo Handling – licensing/permits Designated Agency/s: Immigration & Checkpoints Authority 
Address:  
ICA Building 
10 Kallang Road  
Singapore 208718 
Tel: (65) 6391 6100 
Fax: (65) 6298 0837 / (65) 6298 0843 
Website:
http://www.ica.gov.sg    
Contact (for general inquiries relating to topic): 
Email Address:
ICA_Feedback@ica.gov.sg
For information on policies relating to cargo handling services and licensing (if applicable)

Regulation of Imports and Exports Act 
http://statutes.agc.gov.sg/non_version/cgi-bin/cgi_retrieve.pl?actno=REVED-272A&doctitle=REGULATION%20OF%20IMPORTS%20AND%20EXPORTS%20ACT%0A&date=latest&method=part&sl=1

Cargo/Goods Clearance Procedures 
http://www.ica.gov.sg/page.aspx?pageid=110&secid=91 
http://www.customs.gov.sg/leftNav/trad/Clearance+of+Goods.htm

Export Procedures 
http://www.business.gov.sg/EN/BusinessTopic/ImportExport/TheBasics/imp_exporting.htm   

Import Procedures 
http://www.business.gov.sg/EN/BusinessTopic/ImportExport/TheBasics/imp_import.htm

9.  Port Management Designated Agency/s:  Maritime and Port Authority – Port Regulation Department 
Address:  
#19-00 PSA Building 
460 Alexandra Road 
Singapore 119963 
Tel: (65) 6375 1608 
Fax: (65) 6375 1652 
Website:
http://www.mpa.gov.sg 
Contact (for general inquiries relating to topic): Ms Ang Mui Kwee 
Email Address:
mui_kwee_ang@mpa.gov.sg
For information on Port Regulation including foreign investment in port management

Maritime and Port Authority of Singapore Act 
http://www.mpa.gov.sg/sites/pdf/01_mpa_act.pdf

10.  Logistics – licensing Designated Agency/s:  Land Transport Authority (Land-based) 
Address:
 
No. 1 Hampshire Road 
Singapore 219428 
Tel: (65) 62255 582 
Fax: (65) 6553  5329 
Website:
http://www.lta.gov.sg   
Contact (for general inquiries relating to topic): 
Email Address:
feedback@lta.gov.sg   

Designated Agency/s:  Maritime and Port Authority  – One Stop Document Centre (Water-based) 
Address
:   
7B Keppel Road #01-26  
Tanjong Pagar Complex 
Singapore 089055 
Tel: (65) 6325 2373 / (65) 6325 2370 
Fax: (65) 6325 2374 
Website: 
http://www.mpa.gov.sg 
Contact (for general inquiries relating to topic): Mr Gary Wan / Mr Bernard Teo 
Email Address:
osdc@mpa.gov.sg 

Designated Agency/s:  Civil Aviation Authority of Singapore (Air-based) 
Address:  
Singapore Changi Airport  
P O Box 1 
Singapore 918141  
Tel: (65) 6542 1122 
Fax: (65) 6542 1231 
Website:
http://www.caas.gov.sg   
Contact (for general inquiries relating to topic): 
Email Address:
qsm@caas.gov.sg

For information on licensing or permits associated with provision of logistics services (if applicable)

Overview of Freight and Logistics Licensing Requirements 
http://www.business.gov.sg/EN/Industries/FreightNLogistics/

Laws & Regulations For Air Freight & Logistics 
http://www.business.gov.sg/EN/Industries/FreightNLogistics/LawsNRegulations/freight_laws_air.htm

Laws & Regulations For Land Freight & Logistics 
http://www.business.gov.sg/EN/Industries/FreightNLogistics/LawsNRegulations/freight_laws_land.htm

Laws and Regulations for Water Freight and Logistics 
http://www.business.gov.sg/EN/Industries/FreightNLogistics/LawsNRegulations/freight_laws_water.htm

11. Freight forwarding – licensing Designated Agency/s:  Singapore Customs 
Address: 
55 Newton Road, #10-01 
Revenue House 
Singapore 307987 
Tel:
(065) 6355 2000 
Fax:
(065) 6250 8663 
Website:
http://www.customs.gov.sg  
Contact (for general inquiries relating to topic): 
Email Address:
customs_documentation@customs.gov.sg
For information on licensing or permits associated with provision of freight forwarding services (if applicable)

Registration Procedures for Freight Forwarders 
http://www.customs.gov.sg/leftNav/info/Freight+Forwarder+Declaring+Agent.htm

12. Domestic transport rights Land Transport 
Designated Agency/s:  Land Transport Authority (Land) 
Address:  
No. 1 Hampshire Road 
Singapore 219428 
Tel:
(65) 62255 582 
Fax:
(65) 6553  5329 
Website
:
http://www.lta.gov.sg   
Contact (for general inquiries relating to topic): 
Email Address:
:feedback@lta.gov.sg 

Water Transport 
Designated Agency/s:  Maritime and Port Authority  – One Stop Document Centre (Water) 
Address:   
7B Keppel Road #01-26 
Tanjong Pagar Complex 
Singapore 089055 
Tel: (65) 6325 2373 / (65) 6325 2370 
Fax: (65) 6325 2374 
Website: 
http://www.mpa.gov.sg 
Contact (for general inquiries relating to topic): Mr Gary Wan / Mr Bernard Teo 
Email Address:
osdc@mpa.gov.sg 

Air Transport 
Designated Agency/s:  Civil Aviation Authority of Singapore (Air) 
Address:  
Singapore Changi Airport  
P O Box 1 
Singapore 918141  
Tel: (65) 6542 1122 
Fax: (65) 6542 1231 
Website:
http://www.caas.gov.sg 
Contact (for general inquiries relating to topic): 
Email Address:
qsm@caas.gov.sg

For information on domestic air, land, and sea transport rights

Land: 
http://www.business.gov.sg/EN/Industries/TransportNStorage/LawsNRegulations/RunOperateTransportStorageBiz/transport_laws_landPostal.htm

Water: 
http://www.business.gov.sg/EN/Industries/TransportNStorage/LawsNRegulations/RunOperateTransportStorageBiz/transport_laws_waterTransport.htm

Air: 
http://www.business.gov.sg/EN/Industries/TransportNStorage/LawsNRegulations/RunOperateTransportStorageBiz/transport_laws_airTransport.htm

13. Warehousing – licensing Designated Agency/s:  Singapore Customs 
Address:  
55 Newton Road, #10-01 
Revenue House 
Singapore 307987 
Tel: (065) 6355 2000 
Fax: (065) 6250 8663 
Website:
http://www.customs.gov.sg 
Contact (for general inquiries relating to topic): 
Email Address:
customs_documentation@customs.gov.sg
For information related to licensing or permit associated with the provision of warehousing services

Customs Act (refer to Part IV & VI) 
http://www.customs.gov.sg/NR/rdonlyres/2F61D85C-71EE-458D-8D92-66BF10232776/12095/11.pdf (Part IV & VI)

Licensed Warehouse Scheme: 
http://www.customs.gov.sg/leftNav/trad/cus/Licensed+Warehouse+Scheme.htm

Zero GST Warehouse Scheme: 
http://www.customs.gov.sg/leftNav/trad/cus/Zero+GST+Warehouse+Scheme.htm

14. Postal Permits (if applicable) Designated Agency/s:  Infocomm Development Authority of Singapore 
Address:  
8 Temasek Boulevard #14-00 
Suntec Tower 3 
Singapore 038988 
Tel: (65) 6211 1968 / (65) 6211 1914 
Fax: (65) 62112230 
Website:
http://www.ida.gov.sg   
Contact (for general inquiries relating to topic): Mr Jason Tan / Ms Sandra Tan 
Email Address:
Jason_tan@ida.gov.sg / Sandra_tan@ida.gov.sg
For postal related information if applicable to the operation of logistics business

Postal Policies and Regulation 
http://www.ida.gov.sg/Policies%20and%20Regulation/20060525114603.aspx

Licenses for Postal Services

http://www.business.gov.sg/EN/Industries/Transp 
rtNStorage/LicencesPermitsNCertifications/transport_lp_essential.htm

15.  Vehicle operation Designated Agency/s: Land Transport Authority  
Address:
 
No. 1 Hampshire Road 
Singapore 219428 
Tel: (65) 6225 5582 
Fax: (65) 6553  5329 
Website:
http://www.onemotoring.com.sg 
Contact (for general inquiries relating to topic): 
Email Address:
feedback@lta.gov.sg
For information related to motor vehicle registration and licensing for commercial purposes

http://www.lta.gov.sg/motoring_matters/motoring_vo_tax_gds.htm


Updated as of July 2009