Directory of Logistics Regulators - Canada

Issue Area Affecting Logistics Based on Door-to-Door Delivery Agency in Charge and Contact Information Where to Access Specific Information
International Transport 1.  International Air freight Transport Rights Designated Agency/s: Canadian Transportation Agency 
Address:
15 Eddy Street 
Tel: 1-888-222-2592 
Fax: 1-819-997-6727 
Website: 
http://www.cta-otc.gc.ca/doc.php?sid=26&lang=eng 
Contact (for general inquiries relating to topic): 
Email Address:
info@otc-cta.gc.ca
For information relating to air traffic rights for air freight service providers:
2.  Cross-border land transit and transport rights Designated Agency/s:  Canada Border Services Agency 
Tel: Outside of Canada Service in English: 204-983-3500 or 506-636-5067 
Website: 
http://cbsa-asfc.gc.ca/agency-agence/program-eng.html#b_2 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
For information relating to cross-border transit policies and operations (if applicable) 
3.  International Maritime Transport Designated Agency/s: Transport Canada 
Marine Safety, Operations & Environmental Programs (AMSE) 
Tower C, Place de Ville 
330 Sparks Street, 10th Floor 
Ottawa, ON 
K1A 0N5 
Tel: 613-991-3135 
Website:
http://www.tc.gc.ca/marinesafety/oep/menu.htm 
Contact (for general inquiries relating to topic): 
Email Address: Links to email addresses by topic 
http://www.tc.gc.ca/marinesafety/oep/contact/menu.htm
For information relating to vessel docking, and onward carriage of international cargo

Cargo and Conveyance Reporting 
Canada Border Services Agency 
Tel: Outside of Canada Service in English:204-983-3500 or 506-636-5067 
Website: 
http://cbsa-asfc.gc.ca/agency-agence/program-eng.html#b_2 

Advance Commercial Information Program (marine) 
http://www.cbsa-asfc.gc.ca/prog/aci-ipec/marmode_menu-eng.html 

Commercial Vessels in International Service 
http://cbsa-asfc.gc.ca/publications/dm-md/d3/d3-5-1-eng.pdf

Customs & Trade Facilitation 4.  Customs Valuation, Duties, Taxes and Payment Designated Agency/s:  Canada Border Services Agency – Admissibility Branch – Trade Program directorate 
Website:  
http://www.cbsa-asfc.gc.ca/menu-eng.html 
http://cbsa-asfc.gc.ca/import/valuation-valeur/menu-eng.html 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
For information for freight forwarders on payment of duties and taxes

Importer’s valuation Guide 
http://cbsa-asfc.gc.ca/publications/pub/bsf5000-eng.html 

Within Canada 
Service in English: 
1 800 461-9999

Service in French: 
1 800 959-2036
 

Outside of Canada 
Service in English: 
204-983-3500 
506-636-5067

Services in French: 
204-983-3700 
506-636-5067

5.  AEO Programs Designated Agency/s:  Canada Border Services Agency  
Website:   
http://www.cbsa-asfc.gc.ca/menu-eng.html 
http://www.cbsa-asfc.gc.ca/agency-agence/program-eng.html#b_1 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
For information on AEO Program and other trusted trader programs - policies and criteria (if applicable)

Enforcement Branch –  Policy and Program development Directorate 
Partners in Protection: 
http://www.cbsa-asfc.gc.ca/security-securite/pip-pep/menu-eng.html

Admissibility Branch – People Programs Directorate and Border and compliance Programs Directorate  
The Commercial Driver Registration Program (CDRP) 
http://www.cbsa-asfc.gc.ca/prog/cdrp-picsc/menu-eng.html

Free and Secure Trade (FAST) 
http://www.cbsa-asfc.gc.ca/prog/fast-expres/menu-eng.html

Customs Self Assessment Program (CSA) 
http://www.cbsa-asfc.gc.ca/prog/csa-pad/menu-eng.html

Within Canada 
Service in English: 
1 800 461-9999

Service in French: 
1 800 959-2036

Outside of Canada 
Service in English: 
204-983-3500 
506-636-5067

Services in French: 
204-983-3700 
506-636-5067

6.  Customs brokerage services - Licensing Designated Agency/s:  Canada Border Services Agency – Admissibility Branch – Border and Compliance Programs Directorate Directorate  
Fax: 613-946-0242 
Website:   
http://www.cbsa-asfc.gc.ca/menu-eng.html 
http://www.cbsa-asfc.gc.ca/services/cb-cd/menu-eng.html 
Contact (for general inquiries relating to topic):  
Email Address:
CBSA-ASFC@canada.gc.ca
For information on permit or license associated with providing customs brokerage services

Within Canada 
Service in English: 
1 800 461-9999

Service in French: 
1 800 959-2036
 

Outside of Canada 
Service in English: 
204-983-3500 
506-636-5067

Services in French: 
204-983-3700 
506-636-5067

Domestic Regulation 7.  Market access / foreign investment – licensing Designated Agency/s: Department of Foreign Affairs and International Trade – International Business Development Investment and Innovation Bureau -Invest in Canada 
Address: 125 Sussex Drive Ottawa, ON K1A 0G2 
Tel: 613-944-4000 
Fax: 613-996-9709 
Website: 
http://investincanada.gc.ca/eng/establish-a-business.aspx 
Contact (for general inquiries relating to topic): 
Website:
http://investincanada.gc.ca/eng/contact-us.aspx
For general information on starting a foreign invested business 

Services for Entrepreneurs 
(Regulations, licenses and permits for starting a business) 
http://www.canadabusiness.ca/eng/

8.  Cargo Handling – licensing/permits Designated Agency/s:  Canada Border Services Agency – Admissibility Branch –  Border and Compliance Programs Directorate 
Address:  
Carrier and Cargo Programs Unit 
Canada Border Services Agency 
150 Isabella Street, 4th Floor 
Ottawa ON  K1A 0L8 
Fax:
613-957-9717 
Website:  
http://www.cbsa-asfc.gc.ca/menu-eng.html 
http://www.cbsa-asfc.gc.ca/services/carrier-transporteur/menu-eng.html 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
For information on policies relating to cargo handling services and licensing (if applicable)

Within Canada 
Service in English: 
1 800 461-9999

Service in French: 
1 800 959-2036
 

Outside of Canada 
Service in English: 
204-983-3500 
506-636-5067

Services in French: 
204-983-3700 
506-636-5067

9.  Port Management Designated Agency/s:  Association of Canadian Port Authorities 
Address: Suite 1502, 85 Albert Street, Ottawa, ON K1P 6A4 
Tel: (613) 232-2036 
Fax: (613) 232-9554 
Website: 
http://www.acpa-ports.net/ 
Contact (for general inquiries relating to topic): 
Email Address:
leroux@acpa-ports.net
For information on Port Regulation including foreign investment in port management
10.  Logistics – licensing Designated Agency/s:  Canada Border Services Agency – Admissibility Branch –  Border and Compliance Programs Directorate 
Address:  
Carrier and Cargo Programs Unit 
Canada Border Services Agency 
150 Isabella Street, 4th Floor 
Ottawa ON  K1A 0L8 
Fax:
613-957-9717 
Website:  
http://www.cbsa-asfc.gc.ca/menu-eng.html 
http://www.cbsa-asfc.gc.ca/services/carrier-transporteur/menu-eng.html 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
For information on licensing or permits associated with provision of logistics services (if applicable)

Within Canada 
Service in English: 
1 800 461-9999

Service in French: 
1 800 959-2036
 

Outside of Canada 
Service in English: 
204-983-3500 
506-636-5067

Services in French: 
204-983-3700 
506-636-5067

11. Freight forwarding – licensing Designated Agency/s:  Canada Border Services Agency – Admissibility Branch –  Border and Compliance Programs Directorate 
Address:  
Carrier and Cargo Programs Unit 
Canada Border Services Agency 
150 Isabella Street, 4th Floor 
Ottawa ON  K1A 0L8 
Fax:
613-957-9717 
Website:  
http://www.cbsa-asfc.gc.ca/menu-eng.html 
http://www.cbsa-asfc.gc.ca/services/carrier-transporteur/menu-eng.html 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
See 8.  Cargo Handling – licensing/permits

Within Canada 
Service in English: 
1 800 461-9999

Service in French: 
1 800 959-2036
 

Outside of Canada 
Service in English: 
204-983-3500 
506-636-5067

Services in French: 
204-983-3700 
506-636-5067

12. Domestic transport rights Designated Agency/s:  Transport Canada  
Address:  330 Sparks Street, Ottawa, Ontario, Canada, K1A 0N5 
Tel: 613-990-2309 
Fax:  613-954-4731 / 613-998-8620 
Website: 
http://www.tc.gc.ca  
Contact (for general inquiries relating to topic): 
Email Address:
Questions@tc.gc.ca
For information on domestic air, land, and sea transport rights

http://www.tc.gc.ca/en/contact-us.htm for specific contact information related to the different transportation modes.

13. Warehousing – licensing Designated Agency/s:  Canada Border Services Agency – Admissibility Branch –  Border and Compliance Programs Directorate 
Address:  
Warehouse Unit 
Canada Border Services Agency 
150 Isabella Street, 4th Floor 
Ottawa ON  K1A 0L8 
Fax:
613-957-9717 
Website:  
http://www.cbsa-asfc.gc.ca/menu-eng.html 
http://www.cbsa-asfc.gc.ca/services/carrier-transporteur/menu-eng.html 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
For information related to licensing or permit associated with the provision of warehousing services

Within Canada 
Service in English: 
1 800 461-9999

Service in French: 
1 800 959-2036
 

Outside of Canada 
Service in English: 
204-983-3500 
506-636-5067

Services in French: 
204-983-3700 
506-636-5067

14. Postal Permits (if applicable) Designated Agency/s:   Controlled Products may require import permit 
Address: Canada Border Services Agency 
Tel: Outside of Canada Service in English: 204-983-3500 or 506-636-5067 
Website: 
http://www.cbsa.gc.ca/import/postal-postale/menu-eng.html 
Contact (for general inquiries relating to topic): 
Email Address:
CBSA-ASFC@canada.gc.ca
For postal related information if applicable to the operation of logistics business

http://www.international.gc.ca/controls-controles/index.aspx 

Live animals and by-products 
http://www.inspection.gc.ca/english/anima/heasan/import/permit_covere.shtml 

Canada Post Corporation 
http://www.canadapost.ca/cpo/mc/business/solutions/logisticsandtransportation.jsf

15.  Vehicle operation Designated Agency/s: Canadian Council of Motor Transport Administrators  
Address:  2323 St. Laurent Boulevard, Ottawa, Ontario, Canada, K1G 4J8 
Tel:  613-736-1003 
Fax: 613-736-1395 
Website: 
www.ccmta.ca  
Contact (for general inquiries relating to topic): 
Email Address:
www.ccmta-secretariat@ccmta.ca
For information related to motor vehicle registration and licensing for commercial purposes

Updated as of October 2009